What are your opening times?
Our staff are in the reception area from 8.00am to 6.00pm from Monday to Friday.
How to I register with the Practice?
If you wish to register with the our Practice, you must attend in person at the reception desk. Please allow at least 15 minutes so that you can complete all your registration details.You will then be offered the first available appointment to see a Doctor. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and attendance at this appointment is necessary and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
How do I request a House Call ?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call and explain on 0141 889 5277. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10am.
How do I make an appointment?
You can do this by either phoning the appointments line on 0141 889 5277 or in person at the reception desk.
- Pre-booked appointments, whereby you can book an appointment up to 72 hours in advance to see most Doctors.
- You can request an appointment on the day, where we do offer a number of appointments which open up each morning at 8.00 am for that day, the following day and the day after, however there is a high demand for these appointments and we appreciate that it can be difficult to get through to us.
- If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then the receptionists must take some details to pass to the Doctor, who will assess whether you need to be seen there and then by a GP or whether it may be more serious and you may be asked to attend at A & E. Only a Doctor can make this decision, and so the Doctor will be advised and they will contact you as soon as they can in between surgeries.
Can two or more people use one appointment to see the Doctor?
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.
Why can’t I see my Doctor of choice sooner?
This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
I want to leave a message for my Doctor or the Nurse?
You can do this via our web page or by by leaving your message with the receptionists and they will then pass this to the Doctor/Nurse. Depending on your request if required the Doctor or the receptionists will return your call.
How to I arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on 0141 889 5277 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.
How do I arrange vaccinations for my holidays?
Please allow at least 5 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.
How do I request information regarding my vaccinations?
Please request this in writing, and address this to the Practice Manager. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take several working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal reasons e-mail requests are not accepted.
How do I request a Repeat Prescription?
You can do this by:
- Sending in your request via post with a Self-Addressed envelope.
- Via fax on: 0141 889 5277
- In person, and leaving your request in our Prescription mail box.
- By email request using the pro-forma on this web site.
How long must I wait for my Prescription?
Your repeat prescription will be available for collection after two full working days (48 hours). For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Can I request medication that is not on my repeat list?
Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.
Where can I obtain HC2 certificate?
(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
- By calling 0845 610 1110 .
- At your local dental surgery.
- Download HC2 Leaflet
How can I contact the Health Visitor?
You can do this by phoning 0141 889 5277
How can I contact the District Nurse?
You can do this by phoning 0141 889 5277
Can I pay for my Doctors private report or letter that I have requested by switch?
No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.
How to I make a complaint?
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.