Appointments:
Consultation is by appointment by phoning 0141 889 5277 (8.00am – 6.00pm) or booking on-line using Patient Access service
We offer a range of appointments:
- Routine appointments bookable up to one week in advance
- Routine telephone consultations, up to four weeks in advance, for matters that do not require physical examination.
- Emergency on-the-day appointments as triaged by the on-call Doctor.
- Early morning routine Doctor and Nurse appointments from 7.30am.
Triage
The Practice offers a Triage service to help prioritise and deal with medical matters that require to be dealt with on the day.
When calling at 8am each morning please help the reception staff by stating whether the problem is urgent. All urgent calls will be assessed by a qualified clinician, and everyone who needs to be seen urgently will be fitted in on the same day.
Please try to be patient if kept waiting in the surgery as sometimes more complex/unexpected problems need lengthier appointments than the time allotted.
Training
The Practice is routinely closed on Tuesdays from 12.30 – 1.30pm for training purposes, however if you have a medical emergency staff can still be contacted by calling the usual number during this time.
Consultations available
If you have not been seen at the surgery for 3 years (1 year for those over 75) you can request a check up appointment if you wish.
Cancelled Appointments
It is important that you inform the reception staff if you you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).
If you are Late
Please attend your appointment on time, if you are late you may not be seen.
Please note appointment times may vary during illness and holidays.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. If you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.